refund-policy
Refund Policy
Refund Policy for THENOAA
Last Updated: 8/20/2023
At THENOAA, we want our customers to be completely satisfied with their purchases. We have outlined our refund policy below to ensure a transparent and straightforward process. Please read this policy carefully, and contact us if you have any questions.
1. Refund Eligibility
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your refund request.
2. How to Request a Refund
If you would like to request a refund, please follow these steps:
a. Contact us at 0544222923 within 14 days of receiving the item.
b. Return the item, including a copy of the receipt or proof of purchase.
c. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
3. No Money Refunds
Please note that we do not offer refunds in the form of money back to your original payment method. Instead, refunds will be provided in the following ways:
a. Coupon Refund: You can choose to receive a coupon for the full value of the item purchased, excluding any shipping costs. This coupon can be used for future purchases on our website.
b. Exchange for Similar Item: You can also choose to exchange the item for another product of similar cost on our website.
4. Processing Time
Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your refund request is approved, the coupon or exchange will be processed within 14 business days.
5. Exceptions
The following items cannot be returned or refunded:
a. Any item that is returned more than 14 days after delivery.
b. Any item that is damaged or missing parts for reasons not due to our error.
c. Any item that is not in its original condition or is damaged or missing parts for reasons due to customer mishandling.
6. Contact Us
If you have any questions or concerns about our refund policy or if you would like to initiate a return, please contact us at:
Email: info@thenoaa.com
Phone: 0544222923
By making a purchase on our website, you agree to this refund policy.